How the DDEER Model can help self-assurance

RTOs can use the DDEER Model to facilitate self-assured high performance

The DDEER Model can be a cyclical framework for quality processes

When it comes to audit time for RTOs, auditors will be interested in seeing:

• What are you doing about XYZ

• How you are going about it

• The evidence of what you've done

• How your RTO is acting with integrity, whereby integrity is doing what you say you will

Expanding on the Whitehouse 'Say, Do, Show' system, DDEER is a model to guide an RTO's approach to its process ideation, application and improvement.

DDEER is:

Define

RTO’s Position

• Define what will happen

• Define the RTO's interpretation/justification of the matter

• Outline how the RTO will meet the requirements

• What will happen? 

Demonstrate

RTO’s Actions

• Demonstrate what happens/happened

• Demonstrate how the RTO approaches its obligations

• Demonstrate what the RTO does to meet the requirements in the way it said it would

• What happens/happened?

Evidence

RTO’s Proof of Actions

• Have evidence to prove what the RTO is doing/has done

• Ensure the evidence is valid, relevant and accessible when needed

• What proof is there?

Evaluate

RTO’s Performance

• Evaluate the RTO’s performance to confirm whether it did what it said it would do

• Evaluate the RTO’s performance to determine if what happened matched what was said would happen

• Evaluate performance using data and evidence

• What was the outcome?

Review

For Continuous Improvement

• Review the RTO’s performance with the aim to do better

• What can be better next time?

Where necessary, feed the answers from the 'Review' stage into a new definition of the RTO's position.

(c) DDEER is Copyright 2025

-This article is AITA Scale Rating 1 - 100% Human Intelligence

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